Question 1

What time is check-in and check-out?

Accepted Answer

Check-in begins at 3:00 pm and check-out is at 11:00 am. We promise the room is worth the wait and the extra sleep is worth the early goodbye.

Question 2

Can you store our luggage?

Accepted Answer

Yes. We are happy to hold your bags before check-in and after check-out so you can keep exploring Avalon hands-free.

Question 3

Is there an elevator?

Accepted Answer

Snug Harbor Inn is located on the second floor and is accessed by a flight of stairs. There is no elevator.

Question 4

Do you offer daily housekeeping?

Accepted Answer

Housekeeping is provided daily. Sheets are changed every third day or on request.

Question 5

How many people can stay in a room?

Accepted Answer

Each room is designed for two guests maximum to keep the experience peaceful, spacious and romantic.

Question 6

Is the inn pet friendly?

Accepted Answer

We love furry friends, but Snug Harbor Inn does not allow pets in order to keep our rooms allergen free for all guests.

Question 7

Is smoking allowed?

Accepted Answer

Snug Harbor Inn is a completely smoke-free property. Smoking anywhere on the premises results in a $500 cleaning fee.

Question 8

What is your cancellation policy?

Accepted Answer

A 10 percent non-refundable deposit is required to book.
 If you cancel 14 days or more before arrival, the remainder of your payment is refunded.
 Cancellations within 14 days of arrival are non-refundable and cannot be modified.

Question 9

When is full payment due?

Accepted Answer

If you book within 30 days of arrival, full payment is due at booking. Otherwise, the balance is due 30 days prior to arrival.

Question 10

Do you require a security deposit?

Accepted Answer

At check-in, we place a $300 authorization hold on a credit card for incidentals. Credit cards clear in 3 to 5 business days. Debit cards may take much longer.

Question 11

Are there minimum night stays?

Accepted Answer

Yes.
 • Saturdays require a two-night minimum
 • Holidays and special events require a three-night minimum

Question 12

Can we book the same room for next year?

Accepted Answer

Yes and this is one of our most loved perks. During your stay, you get first priority to reserve your same room for the same days of the week the following year. July 4 and New Year’s Eve are guaranteed by calendar date.

Question 13

What is included in our stay?

Accepted Answer

Every stay includes thoughtful touches designed for relaxed island living:
• Breakfast delivered to your room each morning on a tray with fresh baked bread, fruit, granola, juice and coffee
 • Welcome wine and savory snacks
 • In-room fireplace and soaking tub in every room
 • Personalized concierge service
 • Beach chairs and towels
 • Wi-Fi and flat screen TVs with DirecTV
Your only job is deciding whether to start the day with coffee on your window seat or a walk along the harbor.

Question 14

Do you offer concierge service?

Accepted Answer

Yes. Our concierge team can help arrange dining reservations, spa services, boat tours, snorkeling, transportation and special surprises for birthdays, anniversaries or romantic getaways.
If you have a question that isn’t answered here, just ask. We are always happy to help you make the most of your Catalina escape.